Warranty

Every blind we manufacture is covered for 3 years from the date of installation, covering the fabric, the raising/lowering mechanism, and any motor or motorised component.

Manufacturing defects in the fabric, such as fraying, discolouration not caused by sunlight exposure beyond normal fading, or seam failure.

Mechanical faults in the chain, cord or wand operating mechanism under normal use.

Motor and control faults for motorised blinds, including the remote, wall switch or app-connected motor unit, when installed by us.

Damage caused by misuse, accidents, or exposure to conditions the product was not designed for.

Wear and tear from normal daily use, and gradual fading of fabric from prolonged direct sunlight.

Damage caused by installation, adjustment or repair carried out by anyone other than our own installation team.

Damage caused by pets, children pulling on cords or blinds, or improper cleaning with harsh chemicals.

Cosmetic issues that do not affect how the blind functions.

Contact us at primeasia@blindsbazaar.in or +91 98765 43210 with your order number and a description of the issue, along with photos where possible. We will assess the claim and, where covered, repair or replace the affected part at no charge.

Where a warranty claim requires an in-home visit, we will schedule this at a time convenient to you, in the same way we schedule original installations.