Refund Policy

Most of our blinds are manufactured to your exact measurements and chosen fabric, colour and mount after you place an order. Because each one is produced specifically for you, made-to-measure orders cannot be cancelled or returned once production has started, except where the item arrives faulty, damaged or materially different from what you ordered.

If you need to change or cancel a made-to-measure order, contact us as soon as possible — we can accommodate changes only if production has not yet begun.

You may cancel an order for a full refund of any advance paid, provided production has not yet started. Once our workshop has begun cutting or assembling your blind, the order is treated as in production and the made-to-measure terms above apply.

If your order arrives damaged, has a manufacturing defect, or does not match what you ordered (wrong size, fabric or colour due to our error), contact us within 7 days of delivery with photos of the issue. We will repair, replace or refund the affected item at no cost to you.

Please inspect your blinds at the time of installation where possible, and note any damage before our installer leaves.

Any standard, non-customised accessories or products purchased unused and in original packaging may be returned within 7 days of delivery for a refund, minus any return shipping cost, provided they are in resaleable condition.

Approved refunds are issued to the original payment method used at checkout, via our payment partner Razorpay. Refunds are typically processed within 7–10 business days of approval, though your bank or card issuer may take longer to reflect the credit.

Contact us at primeasia@blindsbazaar.in or +91 98765 43210 with your order number and a description (and photos, where relevant) of the issue. Our team will review your request and respond within 2 business days.